Appeals process

There are a number of appeals that can be made regarding Academic Registry processes and we endeavour to manage your appeal in a timely manner. However, if you remain unhappy with our response then you can refer a complaint on a number of our processes to the Office of the Ombudsman, detailed below. The Ombudsman is fair, independent, and free to use. The Ombudsman will ask you for details of your complaint and a copy of our final response.

Any final external appeal / complaint processes should only be used once the internal appeal processes have been exhausted.

The Student Complaints Policy and Procedure, available on the UL Policy Hub, is in place for all non-academic judgements. A ‘Complaint’ is defined as any expression of dissatisfaction with the standard of service provided by UL or with the actions or lack of actions by UL or members of staff. The Student Complaints Policy and Procedures may not be used to challenge academic judgement concerning performance and progress or to appeal against the decision of an Exam Board.

Process	Appeal Process	Final External Appeal / Complaint Process
Admission	External independent person appointed by the Registrar. Please see Admissions Appeal Process for further details.	External independent person appointed by the Registrar
Grade Recheck	Please see Student Hub Online for Grade Recheck Appeal form. Further information is available in the Handbook Academic Regulations and Procedures, Section 4.2.3.10 (available through the UL policy hub).	Ombudsman \| University of Limerick
Academic Council Grading Committee Decision (e.g. Progression)	See below for details on Student Status Committee	Ombudsman \| University of Limerick
Student Status Committee decisions: (Readmission, internal transfers, leave of absences, exemptions, alternative to external academic placement, appeal academic status)	Please see Student Hub Online for further information on Student Status Committee Applications. The decision of the Student Status Committee in relation to appeals shall be final. However, if you remain unhappy with our response then you can refer a complaint to the Office of the Ombudsman. Further information is available in the Handbook Academic Regulations and Procedures, Section 4.3.4 (available through the UL policy hub).	Ombudsman \| University of Limerick
I-grades	I-grade decisions are final. However, if you remain unhappy with our response then you can refer a complaint to the Office of the Ombudsman. Further information is available in the Handbook Academic Regulations and Procedures, Section 4.2.3 (available through the UL policy hub).	Ombudsman \| University of Limerick
Research Review Panel (PGR9) & Research Confirmation Panel (PGR-3a)	Research Progression Appeal Panel (PGR-3b) via Head of Department.	Ombudsman: Ombudsman \| University of Limerick

Contact Academic Registry