The welfare and safety of students living on campus is of utmost priority. With our Village Management living on site and a professional security team on patrol, you can be reassured to know that there is always someone on hand 24/7.

We carry out regular health and safety risk assessments and implement improvements so that student homes continue to be safe places to live. We programme campaigns throughout the term highlighting the importance of keeping homes safe. As in any residential area, always ensure doors and windows are locked when you leave and hide any valuables you may have.

We strongly recommend that students take out personal possessions insurance at the start of term.

Village Management

We have an open door policy and our team are always available to meet with residents, regardless of the request. Our Village Managers pride themselves on keeping residents happy and aim to solve any problem a resident may have. Our team have many years' experience assisting new students. Whether the problem is homesickness, having a problem with housemates, trying to find a doctor or dentist or simply opening a bank account, you will find that our team have dealt with it on many occasions.

The Village Management Team are supported by Resident Assistants (RA's) whose primary aim is to protect the safety and welfare of our student communities. Resident Assistants live as part of the community and are usually postgraduate students. Our Village Receptions are open from early morning right up to 10.30pm each night which means that there is always staff on hand to assist or even just for a chat.

Campus Security

Our Security Officers are on call 24 hours a day and regularly patrol each residence. While campus security aim to keep the Villages safe and secure, each officer assists the Village Management  in maintaining order. The Village Management take antisocial behaviour very seriously and aim to maintain a living environment conducive to study and relaxation.

Fire Safety

We carry out unexpected fire drills each semester and work closely with the local fire authority so that the community are familiar with our evacuation protocol. Each living area is well equipped with fire safety equipment including networked fire alarm systems which alert the Village Management Team immediately.

Student Welfare

Please see below information about various support services you can access within the University. You can use these for any issues you may have or if you ever find yourself in need of advice, at any point throughout your studies. 

The University Student Support & Engagement Services are available to assist you with any queries you may have, including academic and financial support. 

In addition, UL Student Life can be contacted at studentwelfare@ul.ie should you wish to seek any advice. Their Advice & Advocacy Team are on hand to support on a number of issues ranging from academic queries and wellbeing to filing complaints. 

UL also has a Student Counselling & Wellbeing Service who can assist you with any mental health concerns or advice. You can drop into them from 10am – 12pm Monday – Friday and they will assist you with the best services for you. 

We have listed some numbers below which can assist you should you wish to speak with someone out of hours or require emergency services. 

  • Campus Security - 061234600
  • Emergency Services: 999/112
  • ShannonDoc: Out of hours GP service 0818 123 500
  • Pieta House: Helpline 1800 247 247 or text HELP to 51444
  • The Samaritans: Listening service: 24/7 freephone helpline 116 123
  • Niteline: 1800 793 793 (9pm - 2.30am)
  • Text About It 50808: 24/7 Crisis Text Line where you can engage via text with a trained volunteer- text 'UL' to 50808

Health Emergencies

In the event that you were to become ill and require medical assistance, the Village Management can attend to the scene immediately. Village Managers and Campus Security are First Aid trained and will coordinate medical assistance such as doctor, ambulance or counsellor if required.

The Student Health Centre is located on the main campus. Bookings can normally be made by telephone on Mon, Tue, Wed, Thu 09:00-12:30 & 14:15-16:00 and on Fridays from 09:00-12:30. You can book by calling +353 (0)61 202534. Please visit their website for the most up to date information on available services.