What support channels are available to me?
- Brightspace resources for guides and helpful articles.
- Guides, videos, and recordings are available in our quick links of Brightspace resources.
- Brightspace 101 is a self-directed course within Brightspace that should take approx. 2-3hrs to complete and you can access it any time (Brightspace login is required).
- Campus-wide training from our VLE project training team.
- The Show and TEL* series where our colleagues share their experience of using Brightspace
* Full schedule is available on the UL Connect Brightspace page. Subscribe to say up-to-date. - Use the "Log a call with ITD" for technical queries about Brightspace.
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![Training and Support](/sites/default/files/styles/width_of_content_area/public/2023-03/Log%20IN.png?itok=bH5-7bh6)
Need more help?
Technical Support
UL staff and students can use the UL ITD system Topdesk to log queries.
See below for details:
Support | How to contact | When to contact |
---|---|---|
UL ITD (Topdesk) | Log a call using Topdesk |
|
Pedagogical Support
If you are a UL staff member and you need support and guidance with setting up your module site, contact the educational technologists in your faculty. e.g.
- Advice on module setup: I want to use the VLE to....
- Advice on optimising your use of the VLE: I want to set up assignments/groups/discussions in a particular way
Faculty | Contact |
Kemmy Business School |
Contact: Kbslt@ul.ie |
Education and Health Sciences |
Contact: EHSLT@ul.ie |
Arts, Humanities and Social Sciences |
Contact: ahsslt@ul.ie |
Science and Engineering |
Faculty Contact: SELT@ul.ie Flexible Learning Centre contact: seflc@ul.ie |
Centre for Transformative Learning (CTL) | Contact: CTL@ul.ie |