Support and Resources

What support channels are available to me?

• Brightspace resources for guides and helpful articles.
• Guides, videos, and recordings are available in our quick links of Brightspace resources.
• Brightspace 101 is a self-directed course within Brightspace that should take approx. 2-3hrs to complete and you can access it any time (Brightspace login is required).
• Campus-wide training from our VLE project training team.
• The Show and TEL* series where our colleagues share their experience of using Brightspace  
  * Full schedule is available on the UL Connect Brightspace page. Subscribe to say up-to-date.
• Use the "Log a call with ITD" for technical queries about Brightspace. 

Need more help? 

Technical Support 

UL staff and students can use the UL ITD system Topdesk to log queries.

See below for details:

Pedagogical Support

If you are a UL staff member and you need support and guidance with setting up your module site, contact the educational technologists in your faculty.  e.g. 

• Advice on module setup: I want to use the VLE to.... 
• Advice on optimising your use of the VLE: I want to set up assignments/groups/discussions in a particular way