As with all support units within the university, the Quality Management System (QMS) within UL Global is based upon the seven quality management principles specified in the ISO9001:2015 quality management standard. Our Business and QMS processes outline how the division carries out its objectives. Additionally, our Quality Policy, Customer Charter, and continued engagement with customer feedback demonstrate our commitment to continual improvement in delivering an efficient, professional and educational service to our customers and stakeholders, in line with achieving the university’s international goals.