If you got a new phone and need to update your MFA details, click here for information on how to complete this process. To use this method, you will need access to the original phone you used to configure MFA registration & the new phone.

UL Staff
If you no longer have access to the phone you used to complete the MFA registration process, please email service.desk@ul.ie & we will follow up.

UL Students
If you no longer have access to the phone you used to complete the MFA registration process, you need to complete the following form & the ITD Service Desk will follow up.  

You must accept marketing cookies to view this form.

Alternatively, please email the service.desk@ul.ie and include the following information:

  1. Name
  2. UL Student ID Number
  3. Date of Birth
  4. Address as per UL records
  5. Contact mobile number
  6. Alternative Email address
  7. Brief Description of the issue