Welcome to UL!
The Information Technology Division is the central IT services function at UL. We are responsible for supporting, maintaining and developing the information and communications technology of the University as set out in the University's strategic plan UL@50. For further information on information technology and digital transformation within the University, please review our UL Enable IT Strategy.
Our customers comprise all members of the UL community, including staff, students, faculty, support departments and researchers. This guide is designed to introduce the key IT services available and help you get started using IT at UL. In addition, staff are also encouraged to follow us on Twitter, Instagram, LinkedIn and UL Connect for the latest news and updates. We would like to wish you every success on your journey and invite you to discover IT at UL!
How do I raise a support request?
Log a call to the Service Desk using ITD’s call management system -TOPdesk or email service.desk@ul.ie with your query.
Getting Connected
Your digital user account is automatically provided. All staff receive an email to their personal email address with account details on their employment date.
As part of the login process, all staff must register for Self-Service Password Reset and Multi-Factor Authentication (MFA). See more information under the Password Management tile.
Academic and Administrative Services
Full details on how to access HR, Finance & SI systems can be found on the Self-Service Portal TOPdesk by clicking IT Services for Staff → University Systems
Account Security
A range of IT security measures are in place to ensure your account and data remains secure. Additional information around IT Security is also available on the Self-Service Portal (TOPdesk).
