The Student Engagement Solution project will implement a mobile digital app to help present key information and assist in navigating the student journey.
The app will provide a central source of information about systems and services in UL, aligning with modern student preferences. The ITD Project Management team will lead the implementation, and the project will be supported by a cross functional stakeholder team from across the campus community.
What does it mean for the UL community?
- Transformative benefits for students – seamless experience with integrations across all the information they need, reduce the feeling of isolation and increase retention.
- Central Hub/Mobile app – easily accessed by students regardless of ability.
- Single source of truth ensuring consistency and accuracy.
- Customisable configuration options to allow tailoring to specific needs.
- Fully branded and personalised experience, enhancing student engagement.
- A user-centric, self-service approach removes the staff admin burden of repeatedly signposting information.
- High impact productivity benefits for staff by reducing admin overhead, improving data quality, increasing engagement and providing a cohesive voice.
- Adding an AI component would contribute to our student retention improvement by allowing current students to get answers quickly and efficiently to common questions. It will also revolutionise our engagement with prospective students giving them access to relevant information at the touch of a button.
Project Update
The project is currently in the planning phase. A procurement tender has been published to select a suitable supplier who will work with UL to implement the new system in Q4/2025.