Contact Us

Please contact the relevant Admissions office: Please only submit one request per query. Submitting multiple requests will result in a slower response time.
Undergraduate Students (EU Residents only. Non EU residents please see International Students below)	Please select your query type and a member of our Undergraduate Admissions team will be in contact. Applying to UL Applying to UL (EU students excluding Leaving Cert/GCE) Course information Graduate entry to medicine queries Request a publication
Postgraduate Students	Please contact Graduate & Professional Studies.
International Students	Pre application queries
International Students	Queries from applicants
International Mobility Students (Mobility Students: Erasmus, Study Abroad and Exchange)	Please contact UL Global.

Below is a list of contacts to help new students find the support you need depending on your issue:

Support Needed	Who to Contact?	Contact Details
Accommodation	Accommodation Office	accommodation@ul.ie
Fees	Fees Office	Fees website
CAO Queries	CAO	CAO website
IT / Student Computing	ITD	ITD website
Library & Information Services	Library & Information Services	Library website
Mathematics Learning Centre Peer Supported Learning Centre Regional Writing Centre Information & Communications Technologies (ICT) Learning Centre Science Learning Centre	Student Engagement & Success Unit	Learning Centres in UL
Social / Clubs and Societies	UL Student Life	UL Student Life
Access Office, Arts Office, Chaplaincy Service, Community Liaison Office & student Volunteering, Counselling Service, Disability Service, First Year Support Coordinator, Mature Student Office, Student Health Centre, Student Health & Wellness	Relevant Offices in Student Affairs Division	Student Affairs website
Enrolment and orientation for Postgraduates, Continuing & Professional Education and Springboard students	Graduate and Professional Services (GPS)	GPS website
Enrolment and orientation for International Students.	UL Global	UL Global website
For undergraduate students only: Course Enrolment Orientation For all students: Annual Registration Module Selection Transferring/deferring Your academic student record Official documents Timetables	Academic Registry Student Hub	For deferral queries please click here. For other queries: Before you create your student email during enrolment, please click here If you already have created your student email, please click here to log a call through the Student Hub Online [see details in 'Current / Returning UL students section].

Please submit your request through the relevant form:

Leave of Absence extensions / recommencement requests
- Submit request via Student Hub Online (TOPdesk)
Readmission requests:
- Please read all readmission application information, where you will also find the readmission form.
All other queries should be submitted via Student Hub Online (Topdesk).
- Please only submit one call per query. You can edit / provide additional information to an existing call through 'My Requests' as shown in the image above. Submitting multiple calls will result in a slower response time.

Please select your query type below and a member of our team will be in contact. Please only submit one request per query. Submitting multiple requests will result in a slower response time.
Certified e-transcript and e-parchments	Request access to Parchment for your certified transcript & e-parchment
Parchments	Request replacement for lost and/or damaged parchment (€60) Submit the Request replacement for lost and/or damaged parchment form above. You will receive confirmation of payment via email. You will then receive a further email from a member of the Academic Registry team to request that you submit a sworn affidavit (please see here for further information on affidavit). Note: Physical parchments are not available for pre-2003 graduates. Instead, we can offer a custom e-transcript and custom graduation letter.
Parchments	Report an issue with my parchment
Official Documents	Request access to Parchment to request an official document
	Report an issue with my electronic document
	Request other letter / form
Update personal details	Update personal details

Linked institution queries (MIC, TUS, Garda Síochána College)

Make an External Room Booking Request

(Room booking requests for UL activity should be submitted through Topdesk).

Please only submit one request per query. Submitting multiple requests will result in a slower response time.

UL Staff can contact us via Topdesk. Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time.
Student / Parent Requests	Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual.

UL Staff can contact us via Topdesk.

Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time.

Student / Parent Requests

Please refer them to this page so they can contact us through the appropriate channel. Do not forward their query to us as our system will log a call for you rather than for the individual.

Contact Us

Academic Registry Service Desk opening hours: 09:00 - 16:30 Monday - Friday

How to Contact Us

Students and Alumni:

Please only submit one request per query. Submitting multiple requests will result in a slower response time.

Please only submit one request per query. Submitting multiple requests will result in a slower response time.

Other:

(Room booking requests for UL activity should be submitted through Topdesk).

Please submit one call per query. You can edit / provide additional information to an existing call through 'My Requests'. Submitting multiple calls will result in a slower response time.

Contact Academic Registry