Library Quality Management System

The Library and Information Services Division is committed to providing the University community with an outstanding library that strengthens the teaching, learning and research goals of the University. It strives to understand and meet requirements for library services that are essential to the academic needs of the University.  Our Quality Management System is designed to assist us achieve our goals, maximise customer satisfaction and ensure continuous improvement.

Department Quality Documents

Customer Feedback
Library Customer Service Charter (pdf document)
Library Quality Manual (pdf document)
Overview of Library QMS Documentation Structure (pdf document)
QMS Self-Assessment Audit Schedule for 2018-2019 (pdf document)
Quality Improvement Plan
Quality Policy Statement (pdf document)

Department Key Business Processes

  • Build and provide access to collections
  • Support teaching and learning
  • Enable Research
  • Create optimum learning environment