Managing Difficult Conversations

Do you…

• find yourself getting anxious, nervous, stressed or even dreading having certain ‘difficult’ conversations, particularly in a virtual environment?
• find it hard to raise a difficult subject in a way that doesn't sound negative or aggressive?
• struggle to keep these conversations on track and get a positive resolution?
• worry that the conversation will escalate into conflict or even deadlock?
• tend to avoid having these conversations in the hope that things will resolve themselves?

Would you like to be able to …

• give unexpected news, decisions or feedback, or discuss personal performance issues, in a way that sounds positive and constructive?
• discuss difficult subjects in the same confident and relaxed way that you handle day to day conversations?
• manage different personality styles and conversation dynamics in a way that avoids potential conflict and keeps the conversation on track?
• handle these types of conversations in a way that maintains the relationship while getting the best result?

If you find yourself answering "yes" to any of these questions, this workshop is for you.